need details regarding known issue and one case raised with symantec

Hi Friends

While investigating RCA case for hung in symantec file store NAS issue.

we raised a case with symantec and found that this is a known bug  2384962.

The case we raised with symantec was 418-911-600

We are facing similar issue in other system

can someone please help me in getting details about known issue 2384962

and details from case 418-911-600